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Privacy Policy/General Terms & Conditions


Last modified August 16, 2023

This privacy policy sets out how CCDI Consulting uses and protects any information that you give CCDI Consulting when you use this website.

CCDI Consulting is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CCDI Consulting may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from November 15, 2022.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postal code, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Information on your learning activity on the website, which includes but is not limited to course enrollments, course advancement, course completion, and requests for course enrollment.

What do we do with the information we gather
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We will never sell your information.

How we protect your information
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links that enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We collect first name, last name, email, and certain demographics information when you signup for newsletter or contact us through our website. Also, we collect information on type of event and type of subscription. For sending the newsletters, we use a service provided by HubSpot, Inc. As part of this, your data may also be outside of Canada. We have concluded a data processing agreement with HubSpot and therefore HubSpot may only process the data according to our instructions and not for its own purposes. You can find more information on HubSpot’s handling of personal data

We also statistically record, among other things via HubSpot, which emails you open, and which links you click on in our emails (opening and click rates). This allows us to understand which content is of interest to our users and to optimize the newsletter and our email communication.

Third-Party Analytics

We use automated devices and applications, such as Google Analytics to evaluate the usage of our websites and services. We use these tools to obtain aggregated statistical information about the use of our websites to help us improve our services, performance, and user experiences. For more information about Google Analytics' privacy policy, please go to:

Should you have any questions or comments regarding this privacy policy, please contact us.

Terms & Conditions

The following are the CCDI Consulting (CCDIC’s) terms and conditions for creating a user account with CCDIC for the registration and payment to attend CCDIC learning courses, webinars, events, and assessments, hereinafter referred to as “Event.”

This digital account registration and payment service is administered by CCDIC, Massif Solutions Limited (Massif), and MONERIS SOLUTIONS, INC. (Moneris).

Services offered for registration and payment under this agreement: CCDIC offers webinars,  open enrollment training courses,  and IDI® assessments,  for which this user account, registration, and payment process can be utilized.

General Payment Terms: Payment is due immediately, in Canadian (CAD) dollars, upon registration for an Event. You must pay by credit card (VISA, MasterCard, or American Express only) using CCDIC’s registration page on the CCDIC website for an Event. In the event a credit card issued by a foreign bank is used for payment, the cardholder of the account with the foreign bank will be responsible for any and all currency conversion fees and transaction fees charged for Event registration and payment.  Payments via PayPal, cheque, Interac e-mail Transfer, or cash will NOT be accepted.

Payments charged to your credit card will be payable to: CCDI Consulting Inc., 2 Carlton Street, Suite 820, Toronto, ON, CANADA, M5B 1J3.

Payment timing:  An authorization will be placed on your credit card once you have successfully submitted your Event registration and credit card information on the CCDIC’s website. The credit card transaction should post to your credit card account within 48-72 hours of the online submission. An email confirmation and electronic receipt will be sent to the email address of the individual that successfully submits the registration and payment on the CCDIC website.

Refund Policy: CCDI Consulting Inc. does not process refunds or exchanges with the exception of specific cases, in which the event is either cancelled or rescheduled after payment has been made. In the event that you cannot access the online materials, training, or other resources that are a part of your purchase, kindly contact us at, so we can assist you as soon as we are notified.


Contact information: Questions about payments can be directed to

The following terms and conditions apply to all transactions that you enter into when you register for an Event using the CCDIC website. You must indicate your consent to these terms and conditions at the time you complete your Event registration. 

Any Event that you register and pay to attend is subject to the terms and conditions that follow. Use of the CCDIC website to create an individual user account and password, submit an Event registration, and submit credit card payment constitutes your acceptance of all such terms and conditions.

Terms and conditions that apply to all transactions:

  1. This service enables you (as the “User”) to create a User account, register for a CCDIC’s Event and pay for said CCDIC Event, such as webinars, training courses, and IDI® assessment. This service is administered by the CCDI Consulting (CCDIC), and your use of this service is governed by these terms and conditions. You, as the User, will be deemed to have accepted and agreed to all of the terms and conditions outlined as follows. CCDIC reserves the right to send electronic mail to you for the purpose of informing you of changes or additions to this service and agreement.
  2. Conditions of Sale. CCDIC agrees to sell Event registrations to the User provided that (i) the Events still have availability at the time of the order, (ii) CCDIC accepts the Event registration, and (iii) the User is in full compliance with the terms and conditions of this Agreement.
  3. The User hereby acknowledges and agrees that the User is responsible for any transaction entered into through this online service and identified with the User’s credit card information. It is the User’s responsibility to maintain the secrecy of such information, and further, to notify CCDIC immediately upon learning of any transaction entered into through this service that was done so without the User’s authorization. The User represents and warrants that the User is at least 18 years old; that the User is a person (as opposed to a company or other organization); that the User is legally authorized by the User’s employer, business, or organization to enter into the agreement created by these terms and conditions; and that the individual creating transactions under this agreement on behalf of any User is authorized by a business, corporate entity or other organization, and is duly authorized by User to do so.
  4. Refund Policy. CCDI Consulting Inc. does not process refunds or exchanges with the exception of specific cases, in which the event is either cancelled or rescheduled after payment has been made. In the event that you cannot access the online materials, training, or other resources that are a part of your purchase, kindly contact us at, so we can assist you as soon as we are notified.
  5. In the event that the User is unable to attend an Event that the User has successfully paid CCDIC for, the User must contact CCDIC via email, providing the following information that was used for the Event registration for which the user is seeking assistance: User’s full name (first and last), email address, mailing address (including city, province/state, and postal code) and telephone number. 
  6. Confidentiality. Use of User-related information collected by this service is governed by CCDIC’s privacy policy. CCDIC's privacy policy is accessible through the CCDIC’s website at 
  7. As between the User and CCDIC, any CCDIC trademarked materials and CCDIC copyrighted items shared between CCDIC and the User from an Event remain the sole and exclusive property of CCDIC. All trademarks not belonging to CCDIC, as well as all software and other elements that you encounter in the course of using the CCDIC website, as well as all intellectual property rights therein, remain the sole and exclusive property of CCDIC and are not licensed to the User in any way. While the User may exercise the rights licensed immediately upon completion of registration and payment for an Event, said license is automatically revoked, and is null and void, as if it had never been issued, if complete payment for said license is not received on a timely basis either from the User or through a payment agent, such as a credit card company. All rights not expressly granted are reserved.
  8. User hereby indemnifies and agrees to defend CCDIC and its employees, agents, representatives, officers and directors, against all claims, liability, damages, costs and expenses, including legal fees and expenses arising out of any use of copyrighted or trademarked materials beyond the scope of the rights granted, or any use of any copyrighted or trademarked material that has been altered in any way by the User, including claims for defamation, or infringement of or damage to rights of copyright, publicity, privacy or other tangible or intangible property.
  9. LIMITATION OF LIABILITY OF CCDIC. UNDER NO CIRCUMSTANCES WILL CCDIC BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS OR INFORMATION, OR FOR BUSINESS INTERRUPTION) ARISING OUT OF (i) THE USE OR INABILITY TO USE ANY COPYRIGHTED OR TRADEMARKED MATERIAL OR (ii) THE INABILITY TO OBTAIN ADDITIONAL RIGHTS TO COPYRIGHTED OR TRADEMARKED MATERIALS, EVEN IF CCDIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In any event, the total liability of CCDIC (including its employees, agents, representatives, officers and directors) shall not exceed the total amount actually paid by the User for the applicable license. User assumes full liability for the actions and omissions of its principals, employees, agents, affiliates, successors and assignees.
  10. Any failure by the User to pay any amount when due, or any use by the User of any licensed material beyond the scope of this agreement shall be considered a material breach of the agreement. Any breach not cured within ten (10) days of notice thereof shall result in immediate termination of the User’s account and any applicable registrations without further notice. Registration amounts are due and payable upon completion of the registration process by the User (or upon CCDIC’s notice to the User that they are available to register, utilizing the CCDIC’s website registration process); amounts overdue will be subject to a service charge of 2.0% per month or, if less, the maximum interest rate allowed by applicable law in the User’s place of business, such service charge to begin running 30 days after delivery of, or notice of availability of, completed registration.
  11. CCDIC hereby objects to any terms contained in any writing prepared by the User or its principals, employees, agents or affiliates and purporting to govern or otherwise relate to any licensing transaction, which terms are in any way inconsistent with any of these terms or with any standard operating procedures of CCDIC, whether such writing is prepared prior to, simultaneously with or subsequent to the registration, and whether such writing appears on any paper or electronic version of the registration or in a separate paper or electronic instrument, unless such writing is countersigned by CCDIC.
  12. The User may terminate its account at any time by sending e-mail to: Upon termination, the User will receive a confirmation via e-mail that the request was received, and access to the registration page on the CCDIC website from the User’s account will be suspended within one business day. The User is responsible for all charges incurred up to the time the account is deactivated.
  13. User acknowledges and agrees that CCDIC may alter these terms and conditions in any fashion and at any time, effective immediately, provided that CCDIC posts notice of any material alteration hereof to the location at which User’s credit card information is made available by CCDIC on the Internet and any such material alteration will be effective on the date set forth in the notice (and which effective date will be at least 30 days following CCDIC’s first posting thereof). User also acknowledges and agrees that CCDIC may, on notice to User at the time of offering a specific Event registration, or at the time of any re-invoicing of a past-due amount, assign accounts and/or amounts due to the applicable financial institution; and that CCDIC may at any time assign all its rights, duties and responsibilities hereunder. Finally, User acknowledges and agrees that CCDIC may, in its sole discretion, terminate or suspend User’s access to all or part of the Event registration service for any reason, including without limitation breach of this Agreement or persistent failure to pay Event registration fees on a timely basis.
  14. Complete Agreement. This Agreement contains the full and complete expression of the rights and obligations of the parties, and it shall cancel and supersede all other written or oral communications heretofore made by the parties (including their affiliates) related to the subject matter hereof, including any agreements for the payment of Event registrations between the User and CCDIC. None of the terms of this Agreement shall be deemed to be waived by either party or amended unless such waiver or amendment is written and signed by both parties and recites specifically that it is a waiver of, or amendment to, the terms of this Agreement.
  15. Governing Law. The terms and conditions stated above shall be governed by and construed in accordance with the laws of the Province of Ontario.